AlphaMedia SmartCare extends key customer services to the smartphone through a unified and extensible mobile software platform and application suite. It enables users to perform IVR self-service functions as well as advanced troubleshooting traditionally handled by agents right from the device. With multi-model search and navigation, users have the convenience of finding features and services with touch-screen menu navigation or through natural language text and voice search.
Features available in AlphaMedia SmartCare include:
* View and Pay bill (sample data)
* View features and subscriptions (sample data)
* Manage scheduled appointments (sample data)
* How-tos and FAQs
* Automated troubleshooting wizards
* GPS enabled store locator (sample data)
* Submit Customer feedback
* Push Notifications
* Connect-to-Agent dialing to customer support numbers