AlphaMedia Smartcare app for iPhone and iPad


4.4 ( 2934 ratings )
Business Utilities
Developer: SpeechCycle, Inc.
Free
Current version: 1.2.31536, last update: 7 years ago
First release : 05 Mar 2012
App size: 1.26 Mb

AlphaMedia SmartCare extends key customer services to the smartphone through a unified and extensible mobile software platform and application suite. It enables users to perform IVR self-service functions as well as advanced troubleshooting traditionally handled by agents right from the device. With multi-model search and navigation, users have the convenience of finding features and services with touch-screen menu navigation or through natural language text and voice search.

Features available in AlphaMedia SmartCare include:

* View and Pay bill (sample data)
* View features and subscriptions (sample data)
* Manage scheduled appointments (sample data)
* How-tos and FAQs
* Automated troubleshooting wizards
* GPS enabled store locator (sample data)
* Submit Customer feedback
* Push Notifications
* Connect-to-Agent dialing to customer support numbers